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Terms & Conditions

Terms & Conditions

Use of this website and the products and services available through this website are subject to the following terms and conditions. By accessing this website, you agree to be bound by these terms and conditions. We reserve the right to update or change these terms and conditions at any time, so please review them regularly. The refusal of service, the termination of accounts or access, and the removal or editing of content is at our sole discretion.

Refunds & Exchanges

We do not offer refunds or exchanges for incorrect or change of mind purchases. All sales are final. The colour of fabrics as depicted online cannot be guaranteed by Sapling Textiles due to variances beyond our control. We check each and every item before we ship it to you, but if one faulty item happens to slip past us, we will be happy to replace at no charge.

Currency, Taxes, Duties & Customs

Please note that all payments made on this website are in Australian Dollars. International customers are responsible for any local taxes, duties and customs.

Shipping

Your order will be sent from 4/5 Maple St, Maleny QLD 4552. Please allow 1-3 days for us to pack your order.

We use Australia Post for all domestic and international deliveries. Standard shipping usually takes 1-5 days and international shipping usually takes 10-22 days.

Privacy Policy

At Sapling Textiles, we respect our customers right to privacy and fully abide by the Australian Privacy Principles (APPs) contained in the Privacy Act 1998. The Privacy Act/APPs regulate the collection, use, holding, and disclosure of the personal information of living individuals. Please read our policy before submitting any personal information.

By using our website, you are accepting our privacy practices as outlined below: 

  • We collect personal information such as names, addresses, email addresses etc. only when voluntarily submitted by our visitors. It is not mandatory to supply this information in order to use our website. We will never share your personal information with third parties (apart from those identified in this Privacy Policy). 
  • Providing your information on our website will not result in unsolicited emails. You will only be entered into our mailing list if you voluntarily do so by signing up or giving us your permission to be entered manually.
  • You have the right for your personal information to be removed from our database at any time if so requested.
  • Our online store is hosted on Shopify and we have a Data Processing Agreement in place. Your order information is stored on Shopify’s data storage databases and the general Shopify application, and our policy is to be read together with Shopify’s privacy policy. Shopify also uses cookies to allow us to recognise and tailor our website to you. Cookies will not harm your computer.
  • You are responsible for maintaining and updating your personal information with us. 
  • We, Sapling Textiles, are the data controller and can be contacted via email with any questions about our Privacy Policy or the handling of your personal information.

To contact us with any questions, please email us: info@saplingtextiles.com.au